TERMS OF SERVICE

Last Updated: 01/01/2025

Welcome to Borga Store! These Terms of Service (“Terms”) govern your access and use of our website and services. By using our website, you agree to abide by these Terms. If you do not agree, please refrain from using our services.

1. GENERAL TERMS

  • Borga Store provides an online platform for purchasing beverages, organic products, groceries, snacks, rice, pastas, and other consumer goods.
  • By accessing or making a purchase on our website, you agree to be legally bound by these Terms.
  • We reserve the right to modify or update these Terms at any time, and continued use of the website signifies your acceptance of such changes.

2. USER ACCOUNTS

  • You may need to create an account to complete purchases.
  • You are responsible for maintaining the confidentiality of your account information, including your password.
  • Borga Store is not liable for any unauthorized use of your account.

3. PRODUCT AVAILABILITY & PRICING

  • All products listed on our website are subject to availability. If an item is out of stock, we will notify you and offer alternatives or a refund.
  • Prices are listed in GHS and include applicable taxes unless stated otherwise.
  • We reserve the right to adjust prices, discontinue products, or modify product descriptions at any time.

4. ORDERS & PAYMENTS

  • Orders are processed upon successful payment confirmation.
  • We accept various payment methods, including mobile money, credit/debit cards, and bank transfers.
  • If we suspect fraudulent activity, we reserve the right to cancel an order or request additional verification.

5. SHIPPING & DELIVERY

  • We aim to process and ship orders within [X] business days. Delivery times depend on your location.
  • Delivery fees may apply and will be calculated at checkout.
  • If an order is delayed beyond the estimated delivery time, we will notify you.

6. CANCELLATIONS & MODIFICATIONS

  • Orders can only be canceled before they are processed. Once shipped, cancellations are not possible.
  • If you need to modify an order, please contact customer service immediately.

7. RESTRICTED ACTIVITIES

  • Users must not engage in fraudulent transactions, misuse of the website, distribution of harmful content, or unauthorized access to our systems.
  • Any violation of these Terms may lead to account termination and legal action if necessary.

8. INTELLECTUAL PROPERTY

  • All website content, including text, images, logos, and product descriptions, is the property of Borga Store and is protected by copyright laws.
  • You may not copy, reproduce, or distribute any content without written permission.

9. LIMITATION OF LIABILITY

  • Borga Store is not responsible for delays, service interruptions, or damages arising from third-party services.
  • We do not guarantee uninterrupted access to our website.

10. CONTACT US

For any questions regarding these Terms, contact us at:
📧 Email: sales@borgastore.com
📞 Phone: 233 244 404 649

PRIVACY POLICY

Last Updated: 01/01/2025

At Borga Store, we value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information.

1. INFORMATION WE COLLECT

  • Personal Information: Name, email, phone number, shipping/billing address, and payment details.
  • Transaction Data: Purchase history and payment records.
  • Browsing Data: IP address, device information, and cookies for user experience enhancement.

2. HOW WE USE YOUR INFORMATION

  • To process orders and manage customer accounts.
  • To provide customer support and communicate updates.
  • To send promotional offers, only if you opt in.
  • To improve website functionality and analyze customer behavior.

3. DATA SECURITY

  • We use encryption and security measures to protect your personal data.
  • Payments are processed through secure third-party providers (e.g., Paystack, Stripe, etc.).
  • We do not sell, rent, or share your personal data with third parties, except as required for order fulfillment or by law.

4. COOKIES & TRACKING TECHNOLOGY

  • We use cookies to improve your browsing experience.
  • You can disable cookies in your browser settings, but some site features may not work properly.

5. YOUR RIGHTS

  • You can request, update, or delete your personal data by contacting us.
  • You can opt out of marketing emails at any time.

6. THIRD-PARTY LINKS

  • Our website may contain links to external sites. We are not responsible for their privacy practices.

7. CONTACT US

For any questions regarding these Terms, contact us at:
📧 Email: sales@borgastore.com
📞 Phone: 233 244 404 649

RETURNS & REFUND POLICY

Last Updated: 01/01/2025

At Borga Store, we aim to provide the best shopping experience. If you are not satisfied with your purchase, please review our return and refund policy below.

1. RETURN ELIGIBILITY

  • Items must be returned within [X] days of delivery.
  • Products must be unused, unopened, and in their original packaging.
  • Returns are not accepted for perishable items (e.g., fresh groceries).

2. HOW TO REQUEST A RETURN

  1. Contact our customer service at [sales@borgastore.com] or [233 244 404 649] with your order number and reason for return.
  2. Ship the item back to our return address (shipping costs may apply).
  3. Inspection & Refund Processing: Once we receive the returned item, we will inspect it and process the refund within [X] business days.

3. REFUNDS

  • Refunds are issued to the original payment method.
  • Refund Processing Time: [X] business days.
  • A restocking fee of [X]% may apply for certain returns.

4. DAMAGED OR DEFECTIVE ITEMS

  • If you receive a damaged or incorrect item, please contact us within [X] days with photos of the product.
  • We will offer a replacement or issue a full refund, including return shipping costs.

5. NON-REFUNDABLE ITEMS

  • Perishable goods (e.g., fresh groceries, opened food items).
  • Clearance sale items or discounted purchases.

6. ORDER CANCELLATIONS

  • Orders can only be canceled before processing. Once shipped, they are not eligible for cancellation.

7. CONTACT US

For any questions regarding these Terms, contact us at:
📧 Email: sales@borgastore.com
📞 Phone: 233 244 404 649